faqs

Who is MINK TOTAL?

MINK TOTAL is a 100% Virgin Hair Company out of Charleston, South Carolina.

 

What is Virgin Hair?

It is 100% Virgin Human Hair (unprocessed) no chemicals, no mixed blends, no fiber, no animal hair is used to construct our bundles. 100% Virgin Hair is ranked one of the highest quality hair in the country.Each individual piece come from a separate donor. Our hair is hand selected and inspected by two quality control teams to ensure cuticles are intact and wefts superiorly strong. Our hair is  silkier, softer, thicker, last longer and overall its BETTER than the average bundle sold on the market.

 

Does the Hair shed?

VERY MINIMUM shedding meaning, the hair will never have a noticeable or drastic decrease in its density or volume. Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. After the second conditioner application there should not be any shedding. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional  color your extensions and  condition it once a week.

 

Does the Hair Tangle?

NO.

 

How much does each bundle weigh?

Each bundle is weighed at 90-100 grams which is equivalent to 3.1-3.5 oz

 

What color are the Mink Total extensions?

Mink Total 100% Virgin Hair comes in a straight, wavy or curly pattern, the color will range between a natural 1B and 2 (sometimes lighter). It CANNOT be ordered in Black #1. If you want it Jet black it has to be dyed or a semi permanent color has to be applied to darken the hair to black. Our product is 100% human hair and each individual piece comes from a separate donor that's why we cannot guarantee hair color. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color we will not consider that a defect and we will not grant an exchange.

 

Can I have My MINK Total Virgin Hair Dyed/Colored before having it shipped to me?

We do not color bundles before shipping. The customer is responsible for finding a licensed stylist to color the hair for them once they receive it.

 

How many bundles do I need?

We suggest : Length 12-16" inches - you need 2 bundles or more....Lengths 18-24" inches you Need 3 bundles or more..... Lengths 26-30" you need 4 bundles or more....Lengths 30"-Up"-5 bundles or more.

 

Can Mink Total Virgin Hair be dyed?

Mink Total's Hair is 100% Virgin Human Hair therefore it can be bleached, rinsed, dyed or colored in all different shades including blondes, browns, reds, even fruity colored tones such as purple, blue and pink. It is STRONGLY SUGGESTED that a licensed professional color it for you.

 

If I straighten my Mink Total hair will it revert back to it natural state after I wash it?

The Body Wave texture only has a slight wave pattern so after heat has been applied to it  many times the extensions will be trained to stay straight and the pattern WILL NOT come back. The Deep Wave and the tight curly texture DOES revert back curly/wavy after straightening/curling but the pattern will not be as tight. If you purchase these textures I suggest you wear them in its natural state first and then after you are tired of wearing it naturally curly/wavy then apply heat for a different look.

 

How long does Mink Total hair last?

With proper care and maintenance Mink Total 100% Virgin Hair extensions can be reused and reinstalled from 6 months(minimum) to 1+ year. It is inevitable that some of the hair will get cut when your beautician styles the hair so when it's time to reinstall the hair we suggest you purchase one new bundle to add in; to take place of the shorter pieces you wont be able to reuse such as cut bangs or short layers.

 

How often can I wash my Mink Total Hair?

You can wash your Mink Total Virgin Hair as often as you like. I suggest you cleanse the hair once a week with a great conditioner. Always use conditioner to keep the hair silky, nourished, soft and manageable.

 

Can I Blow dry my Mink Total  Hair extensions?

Yes you can blow dry your MINK Total extensions but it isn't the best thing to do for the longevity of the hair. As we all know applying a lot of heat can not only damage your natural hair but your extensions as well. You want to limit the amount of heat you apply to your extensions. The preferred method for drying Mink Totals Virgin Hair is to let it air dry or sit under an over head dyer. In cases where you may not have enough time to let it air dry. You may also blow dry until it is damp and then finish blow drying the hair completely on a cool setting.

 

Should I seal my wefts?

Sealed wefts are optional not mandatory. We maintain a very high level of quality assurance and our wefts are double stitched to minimize shedding little to none.

 

Do you refund or exchange?

We will gladly accept Returns /Exchange if the item (s) are unopened, unused and is sent back in ALL its original packaging with ALL tags in place. Labels on bundles MUST be intact and not removed, broken or tampered with. The buyer is responcible for paying the return shipping fees and returns must me received by our Customer Service Department within 5 business days upon receipt. If you realize shortly after placing your order that you made a mistake on the desired length or texture email us immediately at order@minktotal.com and subject the email URGENT MISTAKE. We will do our best to assist you but you MUST email us right away as we strive to process and ship orders out quickly and efficiently.

 

*Please read the term and conditions of processing/shipping/return located in our policy as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you*

 

Do you offer OVERNIGHT/Expedited SHIPPPING?

Overnight shipping will not be available until winter 2018.

 

How long does it take for me to receive my order after it is placed?

Please allow us 5-10 business days (max) to receive an order, but it can arrive as soon as 3 days depending on the state or country it is being delivered.

 

How long after I purchase, will I receive a tracking number?

You will normally receive a tracking number 2-3 days after your purchase.

 

Do I have the option to "Pick up" my order in person if I order online?

Once you have made a purchase online, you do not have the option to pick it up. The order has to be shipped so that I can provide tracking numbers to protect the seller. I need proof of delivery for every transaction.

 

Is there a location where I can purchase/pickup Mink Total Virgin Hair?

NO, there is not a pick up location for Mink Total's  Hair. It is sold strictly online at minktotal.com and shipped straight from our warehouse.

 

Can Mink Total Virgin Hair blend with my natural hair even though its so silky?

Mink Virgin hair can blend with every texture of hair from every ethnicity. If you don't feel your hair will blend or it isn't long enough to blend we also sell Closures (4"x 4") and Frontals (13"x 4") made of the same great quality as our Mink Total Virgin Bundles.

 

Do you sell Closures and Frontals?

Yes  Closures (4"x 4") and Frontals  (13"x 4") are made of the same great quality as our Mink Total Virgin Bundles and its great for people who don't want to leave any hair out.

 

What is the difference between Silk base and Lace Closures?

Silk bases are not as breathable, not as transparent, and come with a base that mimics the scalp. A Silk Base Closure is a closure piece that is worn usually with a weave to give a natural looking hair line. The Silk Base material creates a scalp for this closures and therefore can be parted and styled in any matter. There are no knots which therefore creates an illusion as if the hair was growing from your scalp. The Silk Base Closures are commonly attached onto a cornrow base. Silk Base/ Lace Front Closures are an essential for a truly undetectable weave.

 

Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which make it more comfortable to wear. Lace Closures are easier to apply and it lays the flattest.

 

What if I receive my order and its missing parts or incomplete?

Email us at order@minktotal.com and subject the email URGENT MISSING PARTS

What is a Patch Test?

The patch test is used to ensure your customer does not have any negative reactions to a particular adhesive.  

 

How to perform a Patch Test?

1. Place a small amount of adhesive on an area of sensitive skin for instance, the inner, lower arm.

2. Put a band-aid over the adhesive and send your customer home for 24 hours.

3. Do not wash that area of the skin for at least 24 hours; watch for signs of a reaction.

4. If there is no visible reaction to the product, then it is likely that you will not react negatively to the product or ingredients when used on        other portions of the body. The patch of skin can then be washed.

What are signs of a reaction?

Look for any redness, swelling, itching, burning, bumps, or other unusual reaction to the skin.

 

* I hope this page was very helpful. If you have a question that hasn't been answered please submit them to order@minktotal.com and subject the email URGENT QUESTION

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CONTACT US

10 Exchange Street, Suite 105

Charleston, SC 29401

order@minktotal.com

(843) 901-0824

Shipping available within the 50 States, Worldwide & Skybox 

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